Experience

 ● Provide strategic consulting services to optimize business operations, improve efficiency, and achieve long-term goals for restaurant and business clients.
● Conduct comprehensive operational assessments, identifying opportunities to enhance workflow, resource utilization, and staffing.
● Perform in-depth financial analysis, focusing on budgeting, cost control, and revenue growth strategies to ensure sustainable financial health for clients.
● Design targeted marketing plans to increase brand visibility, enhance customer engagement, and boost revenue through innovative promotional strategies.
● Implement tailored staff training programs aimed at improving skills, customer service, and operational performance, contributing to a positive work environment. 

 ● Oversee day-to-day property management operations, ensuring compliance with regulations and tenant satisfaction.
● Negotiate lease agreements, manage renewals, and enforce compliance, while maintaining positive tenant relations.
● Manage financial reporting, budgeting, and rent collection, optimizing property profitability and ensuring strong financial performance.  

 ♦ Collecting rent and other property fees from tenants and individual owners. 

♦ Investigating and resolving property complaints and rental violations. 

♦ Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate. 

♦ Reporting the property’s financial status, occupancy and expiring leases to the property owner.  

 ● Proficiently oversee day-to-day property operations, ensuring efficient functioning and adherence to regulations. 

 ● Strategically oversee budgeting, rent collection, and financial reporting for the entire portfolio,  optimizing financial performance. 

 ● Offer deep insights into local real estate markets, guiding clients with informed property recommendations and pricing strategies.
● Foster strong client relationships, delivering transparent communication on market trends, property listings, and transactions.
● Successfully negotiate favorable deals for clients in real estate transactions, ensuring optimal results for buyers and sellers.  

 ●Consultative Project Management: Led workplace improvement projects, aligning initiatives with company strategy and goals.
●CRM: Fostered strong client relations, ensuring a customer-focused approach in delivering workplace solutions.
●Operational Efficiency: Managed real estate tasks, property usage, and compliance with safety regulations (OSHA 10 & 30) to streamline operations.
●Team Leadership & Engagement: Guided teams in daily operations, fostering collaboration and a positive workplace culture.
●Technical Expertise: Utilized Microsoft Excel and PowerPoint to create detailed reports and presentations, improving workplace efficiency and data tracking. 

 ● Orchestrated initiatives that resulted in an impressive 25% increase in overall restaurant
profits, demonstrating strategic vision and effective execution.
● Implemented rigorous financial management practices, including budget optimization, cost
controls, and revenue maximization, contributing to the substantial profit surge.
● Strategically revamped the menu, introducing high-margin items, optimizing pricing
structures, and aligning offerings with customer preferences, directly impacting the bottom
line.
● Led a comprehensive operational efficiency overhaul, identifying and addressing inefficiencies,
reducing waste, and enhancing overall productivity to positively impact the profit margins.
● Fostered a motivated and efficient team through training and empowerment, ensuring staff
alignment with profitability goals and a commitment to delivering exceptional customer
experiences.
● Implemented innovative cost-saving measures, negotiated favorable vendor contracts, and
optimized inventory management, contributing significantly to the improved financial health of
the restaurant. 

 ♦ Accountable for overall sale and staff performance of the 2nd busiest store of NY. 

♦ Expanded Grand Central Station store market by analyzing market potential and reference, with an achievement  record of exceeding 20% growth target within 3 months, and reducing labor cost to under 20% weekly.  

♦ Oversaw operations for a production department while managing hiring and training, payroll costs, shrink,  merchandising, quality assurance, regulatory process and financial results. 

♦ Influenced and built sustainable relationships with the Head of Operations, Regional Director, Regional Sales  Managers, supply chain operation, logistics and property development team.  

♦ Conducted quarterly employee performance evaluation and provided feedbacks in terms of engaging staff to  achieve sales goals. 

 ♦ Assisted and participated in renovation planning and opening of a new store in the Financial District, Manhattan.

♦ General Manager of Financial District store and Assistant Manager of Manhattan Midtown store, with managing  up to 40 employees. 

♦ Expanded business mode in Financial District store by introducing hot bar section and grab- and- goals, with a  proven record of 25% increasing profit comparing to midtown store. 

♦ Helped to train both FOH and BOH employees on proper company policies and restaurant procedures in all  locations  

♦ Evaluated staff performance and provided constructive feedback to improve overall productivity in all locations